Prices are charged in GBP, all orders are dispatched from the UK.
Your personal data will be used to process your order AND support your experience throughout this website.
For any amendments, please contact US immediately via email or using the shop contact form.
Customers are responsible for any incorrect or missing (address) information, we are unable to alter your order once it has been dispatched.
All orders are final once dispatched, no exchanges, refunds or returns.
Tracking is not provided with the Standard or Economy shipping options, you must select the Tracked shipping option at check-out to receive a tracking number.
Customers who select Standard or Economy shipping are aware that the order cannot be tracked or traced, therefore under the rare circumstance that a package is lost/stolen/damaged, we cannot be held liable (Though we will do our best to assist)! If you have any problems with an International Tracked package, then please contact us with your tracking and order number!
*if your order hasn't arrived after 12 weeks (18 weeks for standard**), please contact us directly and we can help arrange a replacement/partial refund following the guidelines of the store policy.
Please note that some orders might incur custom fees which may also affect the delivery time. Make sure you understand your country's custom fees before placing an order, as these are not included in the price of shipping and must be covered by you (if any).
ORIGINAL ART WORK
Processing for completed Personal Painting commission can take anywhere between 7-21 business days, possibility more for larger commissions. Note that the customer has to contact us 3-4 weeks before deadline for a commission.
*Please Note: Once you buy an ORIGINAL and confirm shipping price with us, changing your mind last minute after contacting us will still cost you. Sinclare Monsae has every right to keep 50% of what you paid for your order. We will return the other 50% to you.
By placing an order on sinclaremonsae.co.uk you are agreeing to all of the above shop policies and terms of service.
For any other enquiries feel free to contact us.